Delivery and Shipping

7)    Delivery and Shipping

I_ The Products will be delivered as soon as possible and, in any case, within 30 (thirty) business days of receipt of the purchase order confirmation.

II_maestrodelverde.it usescouriers who can ensure that the necessary attention and care are given to the Products during shipping.

III_ The plants will be delivered to the address provided by the Customer at the time of order. Shipments will be made using the best national couriers. The courier will contact the Customer to provide advance notice of delivery.

IV_ Couriers are authorized to unload and deliver the product exclusively at street level (in front of the entrance to the residence, on the ground floor). Any deliveries to upper floors, transport into the yard, unpacking, etc., must be agreed upon at the time of unloading between the courier and the customer and paid for separately by the customer.

V_ The Supplier is not responsible for delays attributable to the courier and, under no circumstances, may therefore be held liable. Any delays in delivery do not entitle the Customer to refuse delivery of the Products or to claim compensation or damages of any kind.

VI_ Shipments are generally made Monday through Thursday to avoid backlogs at the couriers' sorting centers.

VII_ Once the Product has been handed over to the courier, delivery times may vary depending on the availability and type of Products, ranging from 24 to 72 business hours.

VIII_ maestrodelverde.it acceptsorders for delivery within Italy and the EU.

9)    Payment Methods

I_ Payment may only be made at the time of purchase confirmation using one of the methods listed below.

PAYPAL

CREDIT CARD

BANK TRANSFERTO   using the IBAN provided in the order confirmation.
II_ The order will be processed once the payment has been credited to our account.

III_ Any refund will be credited using one of the payment methods used for the original transaction and will be processed within 30 days from the date the right to a refund arises.